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Legal

Terms of Service

Effective date: October 11, 2026

1. Agreement

These Terms of Service form a contract between you and Maxspell, a sole proprietorship (toiminimi) registered in Finland, Business ID 3240546-7, Adjutantinkatu 1 A 5, 02650 Espoo, Finland ("Maxspell", "we", "us"). They apply to maxspell.com, ahref.is, Maxspell ID, the dashboard at dash.maxspell.com, and every service you order there.

You accept these Terms when you create a Maxspell ID account, order a service, or use our services. If you accept them for a business, you confirm that you may bind that business, and "you" means the business. Our Data Processing Addendum is part of these Terms. Our Privacy Policy explains how we handle personal data.

A signed proposal, order form or statement of work takes precedence over these Terms for the work it describes. Maxspell Edu (edu.maxspell.com) consultations are agreed separately with each client.

2. Business Use Only

Our services are made for business and professional use. Paid plans are sold only to businesses, organizations and professionals such as sole traders. When you order, you confirm that you act for your business, trade or profession, not as a consumer.

You must be at least 18 years old to create an account. If mandatory consumer protection law applies to you anyway, nothing in these Terms limits the rights it gives you.

3. Accounts and Teams

  • A Maxspell ID account belongs to one person. Keep your email account, passkeys and sign-in providers secure, and tell us at once if you suspect someone else has accessed your account.
  • Services belong to a team. Team owners and admins manage members, orders and billing, and we act on their instructions. The team is responsible for everything done by its members.
  • Keep your account and billing details accurate and up to date. We send service, billing and legal notices to the email address on the account or the team's billing email.

4. Our Services

Each service is described on our website and in the dashboard when you order. Business Email, Cloud Hosting and SEO audits work only on domains your team has verified. The following rules also apply:

  • Business Email. Your domain's DNS must point to our mail servers for the service to work. We apply sending limits and may hold or block mail to protect deliverability. We do not guarantee that other providers accept your messages.
  • Cloud Hosting. You choose a location and a plan with resource limits. You are responsible for your websites, the software you install, keeping it updated and secure, and the content you publish. The control panel is third-party software (DirectAdmin or HestiaCP).
  • SEO audits. Our crawler, MaxspellSeoBot, visits only the verified site you add, follows its robots.txt, and pauses between requests. Results are advice; we do not guarantee search rankings or traffic.
  • ahref.is short links. Short codes are unique and never reused, even after a link is deleted, and deleted links still count toward your plan's limit. We may block links that break these Terms. When a paid plan ends, links that need it stop working.
  • Development, infrastructure and consulting. Scope, deliverables, timelines, prices and ownership of results are set in the proposal or statement of work for that project.

We may improve or change a service. If a change materially reduces what you have paid for, we tell you at least 30 days in advance, and you may cancel and receive a refund of the unused part of a prepaid period. If we stop offering a service, we give at least 60 days' notice and refund the unused part of prepaid fees.

5. Prices, Payment and Renewal

  • Prices are shown in euros in the dashboard when you order and exclude VAT. We add VAT and other taxes where the law requires.
  • Paid plans are charged in advance to your team's default payment method, through Stripe. Invoices are available in Billing.
  • Automatic renewal. Yearly and monthly plans renew automatically for the same period at the then-current price until you cancel. For yearly plans, we email a reminder 30 and 7 days before renewal. We announce price changes at least 30 days before the renewal they apply to.
  • Usage-based plans. Cloud Hosting is billed by the hour (each started hour counts), up to the monthly maximum of your plan, and invoiced after each calendar month.
  • Upgrades. A higher plan applies at once and the prorated difference is charged immediately. Moving to a lower plan during a paid period is not available.
  • One-time plans. A one-time plan, such as ahref.is Visionary, can be refunded in full within 60 days of purchase, once per team and product.
  • Refunds. Apart from the cases in these Terms, fees already paid are not refunded, including for the unused part of a period you cancel.

6. Failed Payments and Deletion

If a renewal or invoice cannot be charged, we email the billing contact and keep retrying the payment:

  1. Day 0: we tell you the payment failed.
  2. Day 5: reminder.
  3. Day 7: the service is suspended. Your data is kept, but the service stops working (for example, mail is not delivered and websites are offline).
  4. Day 12: final reminder with the deletion date.
  5. Day 14: the service ends and its data is deleted, including mailboxes, hosted files and databases, SEO results and paid short links.

Paying at any time before day 14 restores the service. Deleted data cannot be recovered, so keep your own copies of important data and export it before a service ends.

7. Cancellation and Termination

  • You can cancel a plan at any time in Billing. It stays active until the end of the paid period, then ends and its data is deleted. Usage-based plans end when you delete the service.
  • You can close your Maxspell ID account by emailing [email protected]. Close or hand over the teams you own first.
  • We may suspend or end a service or account if you seriously or repeatedly break these Terms, use the services unlawfully, put our systems or other customers at risk, or do not pay. Where possible and lawful, we warn you first and give you time to fix the problem. We act at once when there is an urgent security risk or clearly illegal content.
  • When a service ends, your right to use it ends. Sections that by their nature should continue, such as payment obligations, liability, indemnity and disputes, remain in force.

8. Acceptable Use

You must not use our services to:

  • store, send, link to or publish illegal content, including content that infringes intellectual property or privacy rights, and any material that sexually exploits children;
  • send spam or unsolicited bulk email, or send marketing email without the consent and unsubscribe options the law requires;
  • distribute malware, run phishing or scams, or impersonate other people or organizations;
  • hide a link's real destination to get around filters, or link to phishing, malware or illegal content;
  • attack, scan or probe systems without permission, or crawl sites you do not control;
  • run open relays or proxies, mine cryptocurrency, or use resources in a way that harms other customers;
  • get around plan limits, resell the services without our written agreement, or break sanctions or export laws.

You are responsible for the content you and your team put into our services, and for having the rights and permissions it needs.

9. Reporting Illegal Content and Our Decisions

Anyone can report content on our services they believe is illegal or breaks these Terms, such as a phishing link, a hacked website or spam. See how to report abuse, or email [email protected]. The same address is our point of contact for authorities and users under the EU Digital Services Act; we work in English and Finnish.

A person reviews each report and decides promptly, objectively and with care. We may remove or disable content, block a short link, limit sending, or suspend a service. When we restrict your content or service, we tell you what we restricted, why, which rule or law it breaks, and how to ask us to review the decision. We confirm receipt to the person who reported and tell them the outcome.

To ask for a review, reply to our decision email. You can also take the matter to court.

10. Your Data

You own the content you store in our services. You give us the rights we need to host, copy, transmit and process it only to provide the services. When we process personal data for you, the Data Processing Addendum applies.

We keep backups to recover our systems, not as a backup service for you. Keep your own copies of important data.

11. Third-Party Services

Some features depend on others: Stripe for payments, Google, Facebook and GitHub for sign-in, third-party control panels for hosting, and the domain registrar you use. Their own terms apply to your use of them, and we are not responsible for their services.

12. Availability and Support

We work to keep the services available and secure, but we do not promise uninterrupted service or a specific uptime unless a signed agreement says so. We may carry out maintenance, preferably at quiet times and with notice when it is planned. Support is by email at [email protected].

13. Intellectual Property

Our software, websites and brand belong to us or our licensors. You get a right to use the services while your account and plans are active, under these Terms. If you send us feedback, we may use it without obligation to you.

14. Confidentiality

Each party keeps the other's non-public information confidential and uses it only for these services. This does not apply to information that is public, already known without restriction, developed independently, or received lawfully from someone else, or that the law requires to be disclosed.

15. Disclaimer

Apart from what these Terms expressly say, the services are provided "as is" and "as available". To the extent the law allows, we give no other warranties, express or implied, including fitness for a particular purpose.

16. Limitation of Liability

  • We are not liable for indirect or consequential loss, including lost profits, revenue, business or goodwill, interruption of business, or loss or corruption of data.
  • Our total liability for all claims in connection with a service is limited to the fees you paid for that service in the 12 months before the event that caused the claim, or 100 euros if you used it free of charge.
  • You must make any claim in writing within 6 months after you learned, or should have learned, of the event that caused it.
  • These limits do not apply to damage caused intentionally or by gross negligence, or where the law does not allow liability to be limited.

17. Indemnity

You will compensate Maxspell, its owner and subcontractors for claims, losses and reasonable costs, including legal fees, caused by your content, your team's use of the services, or your breach of these Terms or the law.

18. Force Majeure

Neither party is liable for delays or failures caused by events beyond its reasonable control, such as natural disasters, wide outages of the internet, power or a third-party provider, labor disputes, or acts of authorities.

19. Changes to These Terms

We may update these Terms. We publish every new version here with its effective date. For changes that materially affect you, we email account holders at least 30 days before they apply. If you do not accept a change, cancel before it applies; we refund the unused part of any prepaid period. Using the services after the effective date means you accept the new Terms.

20. General

  • We may transfer this contract to a business that takes over Maxspell, such as a limited company formed to continue it. We will tell you before it happens. You may transfer it only with our written consent.
  • These Terms, the Data Processing Addendum, and any signed proposal or order form are the entire agreement for the services. If a provision is invalid, the rest remains in force.
  • These Terms are written in English. Translations are for convenience, and the English version prevails.

21. Governing Law and Disputes

Finnish law governs these Terms, without regard to its conflict-of-law rules. We will first try to resolve any dispute by negotiation. If that fails, disputes are decided by the Länsi-Uusimaa District Court (Länsi-Uudenmaan käräjäoikeus) as the court of first instance.

22. Contact

Maxspell, a sole proprietorship (toiminimi) registered in Finland, Business ID 3240546-7, Adjutantinkatu 1 A 5, 02650 Espoo, Finland. Email [email protected], or use our contact page.